Conversational Messaging with AI

Enhance your customer engagement with Conversational Messaging powered by AI. Deliver fast, intelligent, and personalised responses across platforms like WhatsApp, Telegram, Facebook Messenger, and more.

Boost Customer Engagement With
Conversational Messaging with AI

Conversational Messaging with AI helps businesses deliver fast, consistent, and intelligent communication across multiple messaging platforms, including WhatsApp, Telegram, Microsoft Teams, and more.

SendQuick, as a Whatsapp sms gateway provider in Malaysia, makes communication effortless. Businesses can dispatch messages in bulk or handle individual conversations through an easy-to-use web interface or direct API connections. Need to notify thousands of customers about a flash sale? Schedule service reminders? Send urgent alerts? The system handles it all smoothly.

The real game-changer is SendQuick’s WhatsApp chatbot. It tackles routine questions, books appointments automatically, and provides 24/7 assistance—reducing wait times while allowing staff to focus on high-priority tasks. Since engagement happens across multiple channels, customers receive consistent service whether they message via SMS, social platforms, or team collaboration tools.

While SMS still works for basic alerts, its limitations (such as blocked links in some regions) are pushing brands toward richer alternatives. WhatsApp’s multimedia features, end-to-end encryption, and interactive options drive better response rates. SendQuick bridges the gap with adaptable automation, customisable rules, and seamless transitions to human agents when needed.

Bottom line? Whether you’re streamlining support, running promotions, or sending critical updates, this solution scales to meet demand—intelligently and without friction.

Key Features of
SendQuick Conversational Messaging Solution

Send and/or receive messages via Web Portal or API Integration

Web Portal:
2-way messages are managed using the web portal, which acts as a powerful SMS gateway. It provides access to your contact lists, integrates with Google Calendar, and supports file uploads, making it ideal for businesses seeking a reliable SMS gateway in Malaysia.

API Integration to 3rd party solutions:
Supports HTTPS and SMTP protocols (Email-to-SMS or Text), enabling seamless integration with your existing systems through our robust SMS gateway platform.

User-Friendly chat interface for 2-way messaging

A chat interface that is user-friendly for 2-way communication with your consumers on a mobile messaging and text messaging platform. This intuitive setup allows for real-time engagement without technical training.

Send announcements, marketing messages, and reminders via mobile text messaging to effectively reach your audience. Encourage interactive transactions and boost ROI through personalised, timely communication using a reliable messaging platform.

Broadcast Messages to many customers at once

With SendQuick, you can perform SMS broadcast to all your customers at once using a reliable and scalable two-way SMS gateway.

Create audience segments and target the right messages to the right groups of people for an effective yet personalised communications strategy when you send SMS broadcasts. As a leading provider of SMS broadcast in Malaysia, SendQuick ensures your messages are delivered promptly and securely.

Able to broadcast text SMS to any mobile phone and network* (network dependent), supporting both outbound campaigns and inbound replies via our two-way SMS gateway platform.

Omnichannel Messaging

Send and receive your messages to your customers on major messaging platforms such as Whatsapp, Facebook Messenger, Telegram, and collaboration tools, such as Microsoft Teams and Slack.

End-to-end comprehensive text delivery status logs and also supports multilingual text messages.

AI Chatbots for Seamless Automation

Omnichannel AI Chatbot empowers businesses to automate customer engagement across platforms like WhatsApp and more. It offers easy chatbot workflow configuration, seamless human escalation, and can be trained on your internal data such as FAQs, documents and manuals for accurate, context aware responses. Fine tuned replies ensure every interaction is clear, consistent and aligned with your business needs.

How to nurture customers for long-term business growth?

Conversational Messaging Use Cases

Chatbot Workflow Automation

Intelligent chatbots can guide users through structured workflows such as appointment booking, service requests, product selection, or FAQs. These bots can handle high volumes of interactions 24/7, freeing up human agents for complex tasks and improving customer experience with fast, consistent replies.

Billing Enquiries and Payment Reminders

Conversational messaging simplifies billing by allowing customers to check outstanding balances, request invoices, or get payment instructions instantly through chat. Automated reminders can also be sent via WhatsApp or SMS to reduce late payments and improve cash flow.

Helpdesk and Customer Support

Enable customers to report issues, track support tickets, or chat with live agents using familiar messaging platforms. Support teams can handle enquiries faster, with chatbots handling initial triage and human agents stepping in only when needed—improving efficiency and resolution times.

e-Commerce Order Tracking and Delivery Updates

With conversational messaging, businesses can provide instant tracking links, delivery updates, and even allow rescheduling through chat platforms.

Clinic and Appointment Reminders

Medical clinics and wellness centers use messaging apps to confirm appointments, send reminders, and offer rescheduling options. This reduces no-shows and enhances patient communication, especially in private practices and specialist clinics.

Loyalty and Membership Programme Engagement

Retail and F&B businesses often use messaging channels to notify customers about reward points, promotions, and exclusive member deals. This keeps customers engaged and drives repeat business through personalized, timely messages.

Learn more about SendQuick IT Alerts and Notifications

There are three ways to get started with
SendQuick Conversational Messaging

Appliance

Cloud

Virtual Machine

How does SendQuick Conversational Messaging Works?

Cloud-based text messaging (SMS) via SendQuick ASP API

Cloud-based Omnichannel Messaging via SendQuick.io API

Secure Mobile Messaging App

SendQuick Conversational Messaging Solutions

SendQuick ASP
(Cloud SMS)

An easy-to-use 2-Way SMS text messaging solution leveraging cloud technology to disseminate information via a web browser or API for interactive communication. It can be tailored to suit small and medium-sized enterprises (SMEs) as well as multinational corporations (MNCs) depending on their IT infrastructure.

Moreover, it offers integration with various applications, such as Google Calendar, as a built-in feature.

SendQuick.io

Cloud-based messaging platform with a single and unified API, which integrates with omnichannel platforms such as WhatsApp Business API (WABA), Facebook Messenger, Telegram, Instagram, WeChat, Lark, LINE, and Viber, as well as collaboration tools such as Microsoft Teams, Cisco WebEx, Slack and WeCom.

Sqoope

Secure Mobile Messaging App for the Enterprise, with additional emphasis on privacy with encryption and security.

Any business unit or individual staff can start a one-on-one or multi-user group chat on a unified platform. You can also add external vendors in your private group chat for ease of collaboration.

Testimonial

Mohd Zainudin Bin Dollah IT Manager of Conqueror Express Pte Ltd

SendQuickASP has solved our issue of 2-way employees' communication with regards to staff scheduling via SMS by providing a unified software system to centralize the up-to-date database to be used for coordination in stevedoring of automotive vehicles (NYK), eliminating the need to rely on a single point of contact manually, which is cumbersome due to various external, uncontrollable factors.

Zubaidah Principal Systems Analyst of IHH Healthcare

SendQuickASP has everything we need as a 2-way SMS gateway to integrate with our backend system to be used for providing excellent services to our patients conveniently. Staff in SendQuick provide professional service and personal attention in product support and implementation, going to every detail in customers’ requests. We are confident with TalariaX as a dedicated and reliable SMS Notification and Auto-Reply System and will recommend to others

Ms. Fazilah Sidek Senior Executive

SendQuick ASP helped us simplify our processes by getting to our potential customers to respond to us faster and with a more direct approach compared to emails. Despite the ever-changing platforms of social media messaging, we still prefer the humble way of reaching our parents via SMS as it is a medium that we feel is traditionally sincere and an non-intrusive way to re-ignite the interest of our customers to place their children in our centres.We also recommended SendQuick SMS system to our marketing team and they are now using it for their marketing efforts for new/extension centres.

Ms. Ong Poh Suan Assistant Manager, Operations Dept, KTPH

our 2-way SMS appointment reminder system is hassle-free...Patients are not required to call back and wait to be served, nor are they restricted by our hotline's operating hours. Patients can reply to the SMS for confirmation or change of appointments. The fully automated system frees up our resources which translates to lower total costs for us.

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Conversational Messaging with AI

Boost Customer Engagement With
Conversational Messaging with AI

Key Features of
SendQuick Conversational Messaging Solution

Send and/or receive messages via Web Portal or API Integration

User-Friendly chat interface for 2-way messaging